Shipping & Returns

Shipping

Processing time

Orders are typically processed within 1–2 business days.

Shipping methods

Standard shipping (3–5 business days) is free on every US order, with no minimum.

International shipping

We currently ship to Canada. Rates are calculated at checkout and vary by product. International shipments may be subject to additional customs, duties and fees, which are the responsibility of the recipient.

Order tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

Returns

Time frame

Returns can be made within 30 days of receipt on applicable product.

Condition

Products must be returned in their original condition and packaging.

Return process

1. Contact our support team at support@proguidebatteries.com to initiate a return. Please provide your order number.

2. You will receive return instructions and a prepaid shipping label via email, if it is a shippable return item.

3. Pack the item securely and attach the shipping label. Drop the package at the designated carrier location, or your local dealer if applicable.

Refunds & exchanges

Refunds are processed to the original method of payment within 7–10 business days after we receive the returned item. If you need to exchange a defective or damaged item, follow the same steps above — we ship your replacement once we receive the original.