Legal

Terms & Conditions

The terms that govern your use of this site and any order you place with Pro-Guide Batteries.

Welcome to Pro-Guide Batteries (“we,” “us,” “our,” or “Company”). These Terms and Conditions (“Terms”) govern your access to and use of proguidebatteries.com (the “Site”) and your purchase of products from the Site.

By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, do not use the Site.

1. Definitions

  • “Products” means any battery, charger, accessory, kit, bundle, or related item offered for sale on the Site.
  • “You” or “Customer” means any person who browses, orders, buys, or uses the Site.
  • “Order” means a request by you to purchase Products from the Site.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase Products or use the Site.

3. Account Registration

To make purchases, you may be required to register for an account. You agree to:

  • Provide accurate and up-to-date information;
  • Maintain the confidentiality of your account credentials;
  • Be responsible for all activities that occur under your account.

4. Product Information

The Site sells batteries (including lithium, deep cycle, and specialized power solutions), battery chargers, accessories, bundles and kits for marine, golf, solar, and other applications. Product descriptions, pricing, and availability are subject to change without notice.

5. Orders and Acceptance

All Orders are subject to acceptance by us. We may refuse or cancel Orders for any reason, including:

  • Pricing or product information errors,
  • Unavailability of a Product,
  • Suspected fraud or unauthorized activity.

6. Pricing and Payment

Product prices are listed in USD. Payment must be made at the time you place the Order. We accept major credit cards and other payment methods displayed at checkout. You represent that you are authorized to use the payment method provided.

7. Shipping and Delivery

Pro-Guide Batteries ships domestic and international orders. Once your Order is shipped, you will receive a tracking number via email. Delivery times are estimates, and we are not responsible for carrier delays, customs, duties, or taxes. International shipments may be subject to additional fees borne by the Customer.

8. Return Policy

Our return policy allows returns within 30 days of receipt for most Products. To be eligible:

  • Products must be returned in original condition and packaging;
  • You must contact us at support@proguidebatteries.com with your Order number to initiate a return;
  • You’ll receive return instructions and, where applicable, a prepaid shipping label.

Refunds: After we receive and inspect the returned Product, refunds will be issued to your original payment method within 7–10 business days.

Exchanges: If your Product is defective or damaged, we will replace it once the original item is received. For damaged or incorrect items, contact us immediately with photos.

9. Warranty

Products may include product-specific warranties. Details vary by item. Please refer to individual product pages or warranty documentation for full terms and conditions.

10. Intellectual Property

All content on the Site, including text, images, logos, graphics, videos, product descriptions and software, is owned or licensed by Pro-Guide Batteries and protected by intellectual property laws. You agree not to copy, reproduce, distribute, or otherwise exploit any content without our written permission.

11. User Content

If you submit reviews, comments, photos, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use and display such content. You represent that you have all rights necessary to grant this license and that your content does not violate third-party rights. We may remove or refuse any content at our discretion.

12. Prohibited Conduct

You agree not to:

  • Use the Site for unlawful purposes;
  • Attempt to access or tamper with the Site’s security;
  • Interfere with the Site, other users, or the Site’s operation.

13. Limitation of Liability

To the fullest extent permitted by law, Pro-Guide Batteries and its affiliates shall not be liable to you or any third party for damages arising out of your use of the Site or Products, including indirect, incidental, punitive, or consequential losses. Our total liability will not exceed the amount you paid for the Products at issue.

14. Indemnification

You agree to indemnify and hold harmless Pro-Guide Batteries, its officers, agents, employees, and affiliates from any claim or demand arising out of your use of the Site, violation of these Terms, or violation of applicable law.

15. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content or practices of third-party sites linked from our Site.

16. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Missouri, USA (where Pro-Guide Batteries is based at 35687 State Hwy 86, Golden, MO 65658). Any dispute will be subject to the exclusive jurisdiction of courts in Missouri.

18. Changes to Terms

We may revise these Terms at any time by updating this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

19. Contact Information

If you have any questions about these Terms, please contact us at:

Pro-Guide Batteries

Email: support@proguidebatteries.com

Phone: 1-800-827-3232

Address: 35687 State Hwy 86, Golden, MO 65658