Refund policy

Return Policy:

We stand behind the quality of our batteries and want you to be fully satisfied with your purchase. If you are not satisfied, here is our returns process:

Time Frame: Returns can be made within 30 days of receipt to applicable product.

Condition: Products must be returned in their original condition and packaging.

Return Process:

Contact our support team at support@proguidebatteries.com to initiate a return. Please provide your order number.

You will receive return instructions and a prepaid shipping label via email (If a shippable Return Item).

Pack the item securely and attach the shipping label. Drop off the package at the designated carrier location or your local dealer if applicable.

Refunds: Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.

Exchanges: If you need to exchange a defective or damaged item, please follow the same steps as above. We will ship your replacement item once we receive the original product.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately at support@proguidebatteries.com with your order number and the following photos of the damage. We will arrange for a replacement and cover all associated shipping costs.

Photo of damaged battery in the shipping box

Photo of packing material

Photo of damaged battery outside the box

Photo of shipping label with tracking number

Photo of top and 2 sides of the box

Photo of bottom and opposite 2 sides of the box

Contact Us:

For any questions regarding our shipping or returns policies, please contact our customer service team. We are here to help!

Email: support@proguidebatteries.com

Phone: 1-800-827-3232

Hours: Monday - Friday, 8 AM - 5 PM CST

We appreciate your business and look forward to serving you!